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Virus Removal
Is your PC infected?

Is your PC running slow? Do you get emails saying stop sending me spam? Lots of windows popping up? Computer won't boot?

These can all be signs that your computer has been infected with a virus, malware, spyware, adware, worms or even a trojan! We provide a fixed fee removal service at £55 (When done in our workshop)

Virus removal service

There are many malicious programs in circulation that have been written to do all manner of nasty things to your PC or the data on it. Unless your PC is never connected to the internet, or any files loaded into it or opened - then there's a fair chance that your PC is at risk of being infected, and may even already be infected.

We're not trying to scare you from using your computer, but we believe that armed with the right information, you can use your PC safely without being infected by these harmful bits of software.

And of course if you do have a virus (or any other malicious software) on your computer, then we can remove it quickly for only £49 - fixed fee. (In our workshop)

Why do people write viruses?

In just the same way that graffiti artists like to leave there mark on the world, malicious programmers get there kicks from writing software that may destroy data on thousands of PC's, or even collect data from thousands of PC's. It is also a game of cunning trying to out smart the developers of anti-virus software and computer users, and of course the writers of operating systems like Microsoft, as many of the virus rely on exploiting security loopholes in the coding of other software.

It seems a sad existence to be the writer of a virus, as quite often, the credit for damage caused by viruses goes unclaimed by the writers of the virus, as the penalties for creating such malicious software are usually quite severe if the culprits are caught.

More recently, there have been viruses written on a scale never seen before. Organized criminals have recognized there is big money to be made by destroying certain data, gathering people's personal data, or even holding information for ransom. These types of criminals use the relative anonymity of the internet to try and escape punishment for their cyber crimes, and prey on the less savvy internet user to reach their goals.

What is a Virus?

A virus is a piece of software code capable of replicating itself and spreading to other computers.
Quite often the term virus is used to describe all malicious software on a computer, but this is not quite true, as only a true virus can spread from one PC to another, the others generally only affect the PC on which they are on.
The first PC virus was believed to be written by 2 software programmers back in 1986, they created the virus to try and protect their legitimate software from being copied by others illegally, doing so would spread the virus.

Most virus are written to collect or damage data on your computer while spreading on to others, though in some cases the virus may only display a silly little message before moving on to annoy others.

What is Malware?

Malware is the true generic term for all program code written to do harm or unwanted actions - it is short for Malicious Software.

What is Spyware?

Spyware is installed onto a computer to monitor user actions, either for personal gain (to monitor everything you type or do, including banking and financial details) or for commercial marketing purposes (market researching your browsing habits and computer use).

Spyware typically comes bundled with seemingly useful programs that you may download off the internet, browser toolbars is quite a common type of spyware, and quite often can be avoided just by reading through the "Terms of use" information when installing the original software.

What is Adware?

Adware is probably the most common of all the malware out there, and usually the easiest to become infected with. Just like spyware, it usually comes installed as part of another program or game, and serves up adverts based on your search history, computer use or browsing history. Some people regard adware as pretty harmless, and even the big search engines are guilty of profiling your search history and showing you adverts based on this information.

What is Phishing?

Phishing is where you receive an email claiming to be from your bank, paypal, facebook or any other service provider who may hold your personal details. The email will be very convincing and claim you need to click a link and enter your details - this link will take you to a hackers website, (again it will look very convincing), but if you do enter your details the hacker will receive all the details you enter, allowing them to carry out transactions in your name.

What is a Trojan?

Just like spyware, a trojan might propose to be something useful, or come attached to something that you intended to download off the internet, or opened on a disk.

A trojan opens up a back door into your computer for a hacker (usually referred to as a script kiddies), allowing them to browse and control your computer with ease, as if they were actually sat at your computer!

What is a Worm?

A worm is similar to a virus in that it is self replicating, and designed to spread through a network, however worms don't need to attach themselves to a file to spread, they will find and exploit a weakness in the operating system.
This is why the writers of operating software regularly offer updates to be downloaded and to patch these vulnerabilities.

The worm is only a means to an end, and quite often will carry a payload (another piece of malware), sometimes to make a network of zombie computers, all waiting to be utilized by the author of the worm to call upon the combined processing power and network bandwidth to attack another computer or network.

The payload might also be using your email to send out spam emails to your contacts.

What is Ransomware?

Written by organized criminals, ransomware also known as scareware, it usually infects your pc, hides or deletes your files, then asks you to pay for software to remove itself or recover your data.

The most recent such attack installed itself onto tens of thousands of computers and mimicked their installed anti-virus software, saying that the computer was infected with a virus and urged the user to click on a link to buy updated anti-virus software. The users credit card details would have then been harvested by the criminals.

What is a Rootkit?

A rootkit is a process that installs and subverts the operating systems functions, to hide itself, and is usually part of another malware process.

The rootkit intercepts the operating systems usual commands and processes to ensure that any attempt to remove it is blocked at system level. These can be quite difficult to seek out, and more so to remove because of the techniques they use.

How do I protect myself?

First of all, don't panic and worry about using your computer, if you do then the bad guys win!

Instead just follow the following tips, and if you have been infected, don't worry - give us a call - 01482 211577

+ Ensure any shopping website shows the locked padlock and the address starts https://
+ Your bank will never email you asking you to click a link to enter your details
+ Always type the address of your bank or Paypal direct into your browser - never use links sent to you
+ Ensure you have good anti-virus & firewall installed & keep it updated
Ask us about our preferred AV solution that we use and sell
+ Install and use a malware scanner regularly

+ Never open or install a file from a source you don't know
+ Read the Terms & Conditions when installing programs to see what else it does
+ Avoid FREE toolbars and FREE downloads of software to scan your PC
+ If you suspect an infection - call us ASAP

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